On January 4th of this year, Securus Technologies of Dallas- TX announced that they have acquired government payment processor, GovPayNet. The terms of the deal were not disclosed, but GovPayNet will continue to operate under that name. The deal is part of Securus’ plan to expand their debit and credit payment processing business. GovPayNet currently has contracts with over 3,500 government agencies, covering over 26 of U.S. counties. Bob Pickens, CEO of Securus, looks forward to expanding and streamlining services to current customers and securing more contracts in the future. GovPayNet is headquartered in Indianapolis and has been in operation since 1997.
Securus Technologies is a prison technology company that has expanded its services over the past decade by purchasing over 20 companies, making it the largest of its kind in the United States. The company provides inmate self-service in the form of phone, video, and surveillance services. They also provide biometric analysis, incident and emergency management, and investigative services to government agencies. Their corporate office is located in the Dallas, TX area and they employee over 1,000 people in 3 other regional offices. With the acquisition, they estimate to have the capability to process over 4 million debit and credit payments each year.
There are certain companies that make a mark on their clients. An important one amongst these is Securus Technologies. I can vouch for this as I have myself seen how they are flooded with letters and emails from their clients all the time.
These mails are not about complaints. They are mainly asking for help. The clients of Securus Technologies are typically prison and jail officials. They have a huge responsibility on their shoulders. They have to keep the facilities safe.
This is not an easy task. I know this as the prison officials are always lamenting about the criminals making use of technology in order to commit crimes. Hence the prison officials require technology in order to handle such a situation. This is where they ask for help from Securus Technologies.
Many times the jail officials ask Securus Technologies about their covert features. This allows them to know more about the crime before it actually happens. They come to know when the contraband is arriving in prison, or drugs, or arms, or money or even the latest technological gadgets. Then they get information about how it will be reaching the inmates and who all are involved in it. Many times, there are several prison officials who may be taking bribes and allowing all this to happen. Once the plan is clear, a trap can be laid out. This helps to nab the culprit red-handed. Besides, this way the jails remain safe for the inmates too.
Securus Technologies understands the needs of the customers well. I have seen how well they read their mails from clients. They try to understand the need properly and provide products and services accordingly. This is because they understand how important safety is. It is not only for the inmates, but even for their friends, families and the general public too.
We were notified that a very dangerous fugitive had escaped the local prison only an hour ago, and the local law enforcement had already set up a perimeter to catch him. My team of fugitive hunters know that these perimeters only work if the suspect hasn’t gotten a ride out of the area. My team believed he was met at the jail and driven to a safe house within that hour.
Since we knew the suspect was most likely going to be deep in hiding for the next few days, we had to find someone who would talk. When dealing with these type cases, it is usually the case that the suspect keeps everything quiet except for a few individuals who helped with the escape to eliminate any information getting to police.
There was zero chance of family or friends helping us find this suspect, so we did the next best thing, we returned back to the prison he just escaped from. The inmates would not tell us anything, even if they knew for fear of being labeled a snitch. That was not why I was in the jail, it was because I knew Securus Technologies had their inmate monitoring system in place, and it was going to do all the heave lifting in this case for me.
Securus Technologies is in over two thousand jails, and all 1,000 employees are dedicating their time to making the world safer for us all to live. The LBS software can pick up on chatter from inmates about any subject, so we were hoping someone would say anything about the fugitive. Minutes after we arrived, one inmate did pick up the phone to see if the package had safely arrived. We knew what this meant, and had officers at that location in minutes to take that fugitive back to jail.
When you work in a jail, you have to trust your fellow officers with your life because you are outnumbered by violent inmates who will strike out in the blink of an eye if they have the opportunity. I am always concerned about making it home each night because if the inmate is high or has access to a weapon, they could cause me serious harm before I have the chance to defend myself. We put a huge effort in each day to limit the weapons or drugs getting into the jail.
Our entire team of corrections officers understand that the less drugs in the jail, the less chances an inmate will lose control and go after an inmate. We also understand that many visitors are ordered to come to the jails with weapons and drugs, despite the risk of serving jail time themselves. We have a huge police presence at the visitor center, and we are always working hard to search each person thoroughly so nothing gets in the jail.
Even with that extra effort, we noticed the violence was continuing, something was definitely wrong. On a hunch, we took to our inmate call system that was installed by Securus Technologies, looking for any leads to the issue. The LBS software was key in helping us to discover chatter about weapons we would have never been able to discover simply listening to inmates talk to those on the outside over the phone.
To my surprise, we discovered one of the inmates was ordering people to come to the jail with various weapons, but they were all instructed to see a certain officer when they came to the visitor center. This officer was on the take, and thanks to Securus Technologies, this corrupt staff member that put us all at risk was removed from the line of duty and our jail is that much safer.
Securus Technologies, a top criminal and civil justice technology solutions provider for investigation, monitoring, public safety and corrections, has issued corrections to GTL’s press release released on June 7, 2016. Securus stated in a press release that the claims by GTL contained a number of statements that were inaccurate and misleading. The press release from Securus was necessitated by the need to provide clarification and correction about some incorrect claims made by GTL.
Richard A. Smith, CEO of Securus Technologies, stated that GTL fully understood that patent litigation takes a number of years and costs lots of money in the region of millions of dollars in pursuing it. Securus wondered what GTL planned to achieve using the “scorched earth” approach that it was using. Securus asserted that it would continue to assert its own patent in response to the approach favored by GTL. GTL’s approach does not have any logic given that Securus has a superior technology and a patent portfolio that is more extensive. Richard added that he had challenged GTL to a technology bake-off challenge but they had not responded to it a number of times. He added that it all made sense now why the company opted for what it is doing now by issuing press releases that are in dire need of corrections. He equated the silence on the challenge as most telling from GTL.
About Securus Technologies
Securus Technologies has its headquarters in Dallas, Texas and offers its services to over 2,600 law enforcement, corrections agencies and public safety. It also serves over 1,000,000 inmates all across North America. Securus Technologies shows its commitment to serve and offer connections through offering emergency response, public information, incident management, investigation, communication, biometric analysis, inmate self-service and monitoring services and products aimed at making the world safer. The company lives up to its catch phrase “connecting what matters” by offering the best services to connect people.