There are certain companies that make a mark on their clients. An important one amongst these is Securus Technologies. I can vouch for this as I have myself seen how they are flooded with letters and emails from their clients all the time.
These mails are not about complaints. They are mainly asking for help. The clients of Securus Technologies are typically prison and jail officials. They have a huge responsibility on their shoulders. They have to keep the facilities safe.
This is not an easy task. I know this as the prison officials are always lamenting about the criminals making use of technology in order to commit crimes. Hence the prison officials require technology in order to handle such a situation. This is where they ask for help from Securus Technologies.
Many times the jail officials ask Securus Technologies about their covert features. This allows them to know more about the crime before it actually happens. They come to know when the contraband is arriving in prison, or drugs, or arms, or money or even the latest technological gadgets. Then they get information about how it will be reaching the inmates and who all are involved in it. Many times, there are several prison officials who may be taking bribes and allowing all this to happen. Once the plan is clear, a trap can be laid out. This helps to nab the culprit red-handed. Besides, this way the jails remain safe for the inmates too.
Securus Technologies understands the needs of the customers well. I have seen how well they read their mails from clients. They try to understand the need properly and provide products and services accordingly. This is because they understand how important safety is. It is not only for the inmates, but even for their friends, families and the general public too.